Escape clause

Have you changed your mind? The item ordered is not as you had imagined?

No problem: you have 15 days from delivery to return the goods and get a refund.


The customer, only if he is a consumer, has the right to recede, without specifying any reason, within fifteen working days from the date of receipt of the goods.

The right of withdrawal is exercised by sending a written communication to the seat, at the following address:

Kallisté Srl
Viale dei Mille, 59
I-50131 Firenze

This report has to be made by letter sent by recorded delivery with acknowledgement of receipt.

We suggest you to anticipate the communication by e-mail at

To perfect his right to withdrawal, the customer must return the goods ordered within twenty working days from the date of receipt of goods.
The goods must be returned as never used, undamaged, in their original packaging and without damage but to the transport caused ones (e.g. scratches, dirt, etc.).
All charges, costs and responsibility related to return of goods are charged to the customer.

The customer may opt for:

  • reimbursement of the advance payment, excluding every transport costs that remain against him, in such a case Italy Dream Design will provide the reimbursement in the shortest time and in any case within thirty days from the receipt of the returned goods; if the customer payed through credit card, the amount of the refund will be directly credited on customer’s credit card;
  • substitution with different articles, in this case the parties will agree on exchange modalities and any balance in favour of one of the parties;
  • recognition of available credit for any future purchases from Italy Dream Design, equal to the advance payment, excluding transport costs which are charged to the customer, in this case the customer can at any time request a refund of such available credit.

The withdrawal is excluded when it relates to goods produced according to customer specifications or clearly customized.