Frequently Asked Questions

You can reach us by phone from Monday to Friday, from 9h to 12h and from 14h to 18h at the following numbers: (+39) 055 0776907 or (+39) 347 7960415.

You can fill in the contact form.

You can e-mail us at the following address: info@italydreamdesign.com

You can also contact us through:

  • fax at the number (+39) 055 7469123
  • Skype at the contact name italydreamdesign
  • WhatsApp with our telephone number (+39) 347 7960415

We always try to enrich our offer and follow the evolution of the market. Not all available items are shown on our website, we still have several ideas to suggest you. So, if you look for an object, a particular furniture that is not on our site, please contact us via e-mail: info@italydreamdesign.com. We’ll try to satisfy your needs.

We are aware that it is not easy to buy on the internet, particularly when it comes to furniture. So if you have difficulties in choosing, if you are undecided about colour, material, size or if you need help to make sure that the article you have chosen will be perfect for your needs, do not hesitate to contact us: info@italydreamdesign.com.
We will be happy to answer or we will call you back as soon as possible to help you in your choice.

It is often difficult, even impossible to get a precise idea of a particular colour or the thickness of leather or fabric when ordering on the web. So, to best satisfy our customers we will send leather samples when it’s needed (or fabric, glass or any other materials, when possible).
Just make the request. Send us an e-mail at info@italydreamdesign.com.
Samples sending is free if you place an order.
In any other cases, we only ask the reimbursement of the shipping cost of the samples by express courier.
If you place your order after having paid for the samples shipping cost, we will repay the shipping cost that you anticipated. We will deduce it from the total amount of your order.

We try to offer our customers the best quality/price rate. So the price shown on our website are not generally subject to additional discounts. However, a special offer could be proposed in some exceptional cases.
Contact us at info@italydreamdesign.com, we will produce a quote for you.

Discounts may be offered on one or more items during the year (articles out of production, special promotions during some special periods). To receive news, just sign up for our newsletter. This will allow you to get our announcement about new products and incoming special offers.

Are you a professional? Contact us directly.
We already collaborate with several professionals on the best projects worldwide.
We will study together, according to yours and your customers’ needs, how to customize our articles and create exclusive and unique interiors.
Write us at professional@italydreamdesign.com to know the special conditions we can grant you.

Placing an order in our store is very simple: you just have to sign in or log in, then choose the items you want to buy, add them to the cart and follow the instructions until payment through credit card, PayPal or bank transfer.
You can also make an order using our paper form. In this case, just fill it up, sign it and send it back to us by e-mail or fax.
For any further information please read our “terms and conditions“.

You have several options to make payments:

You can pay by credit card on our website after accessing to security area. Your credit card information is only managed by Banca Sella though their service called “GestPay”. Banca Sella is the Italian leader in online credit card payments. Nobody else will get your credit card information, not even us: only Banca Sella, together with your bank, will manage the transaction with maximum security.
GestPay supports main credit cards:

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GestPay also supports payments through MASTERPASS service and HYPE WALLET service (payment possible through a QR Code and your smartphone).

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You can pay with PayPal, through your PayPal account or through your credit card, even if you don’t have a PayPal account. Main credit cards are supported, together with several services, according to the country you are paying from.

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Nobody else will get your credit card information, not even us: only PayPal, together with your bank, will manage the transaction with maximum security.

You can make a bank transfer to the following bank details:
Kallisté Srl
via Bezzecca, 7
50139 FIRENZE
bank: BANCAPULIA – San Severo headquarter
IBAN: IT87 H057 8778 6301 1057 6053 017
BIC: APULIT3SXXX

It is not possible to pay through bank check or cash and delivery.

Except for rare cases, we have no goods ready in stock. Each item is created especially for you as from your order. It is the only way to allow you to customize your articles to the fullest extent and to really get what you want. But it will be necessary to wait until the end of production to receive your items. Manufacturing time is indicated for each item. Add to this production time the delivery time (2 to 5 working days).

We care about the security of our customers. Remote purchases can reveal bitter surprises when you do not deal with serious and competent professionals.
Not everyone is aware of the numerous guarantees that protect customers while shopping at a distance:

MONEY BACK GUARANTEE
If you change your mind, no matter the reason, you can return the goods and get refunded the price paid.

LEGAL GUARANTEE OF CONFORMITY
The legal guarantee of conformity is laid down in the Italian Consumer Code (articles 128 et seq.) and protects the consumer against the purchase of defective products, which work poorly or are not compliant with the features stated by the seller.

ALL-RISK INSURANCE
Our articles are entrusted to carriers specialized in delicate items and furniture handling. Glass tops, marbles, bulk objects are handled every day with the utmost care. In addition, we ensure our delivery against the eventuality of loss or damage: you just have to inform us immediately to get a free replacement.

CREDIT CARD FRAUDS
Credit card owners are 100% protected while e-shopping. In case of problems, your bank or PayPal are your best defenders. You will never get bad surprises by us, just know that if you order an object that isn’t delivered as promised, simply report it to your bank or PayPal to obtain the immediate refund of the amount paid in advance without any formalities.
Of course, you should never provide your credit card information but if you really have full confidence! When you decide to pay online on our website, your data is managed by Banca Sella (through GestPay service) or by PayPal and are not accessible to anyone else, not even us!

AFTER SALES SERVICE
An Italy Dream Design customer is forever!
Our after-sales service will take care of you for any needs.
Doubts about the maintenance? Future availability of products that could complement your purchase? Problems, damage or breakage? We do not sell stocked or imported goods. Our products are handmade in Italy, especially for our customers. It’s a bespoke service which implies that our laboratories are always available to find the best solution for any future need.

To learn more about all of the above issues in the partnership between us and our customers, please consult our terms of sale.